Your most frequently asked questions
Do I have to book in advance?
That is certainly the easiest. It is best to buy your tickets beforehand through our webshop. That way, you are immediately sure of your reservation. You can see in real time how many spots are still available for that day.
You can also book by phone during office hours by calling +3214 30 98 82. You can call us from Monday to Friday, from 10 AM until 6 PM.
Can I book online if I have a subscription or discount card?
Y es! You too can book through our online platform. Choose for a reservation with a ‘subscription’ or ‘discount card’. You’ll see that you don’t have to pay anything yet (€ 0, -). That way, you have reserved your spot on your chosen day. If you chose a ‘discount card’, you can pay at the ticket office at the entrance of the park on your chosen day.
May I bring my dog to the park?
Y ou can bring your dog if they remain on a leash during your entire visit.
The park is largely accessible to dogs, with the exception of the tropical hall (Tropenhal) and the large aviary (Wandelvolière). We count on the owner to take all precautions to keep the park clean and hygienic.
More questions…
Which corona measures apply in the park?
We ask all our visitors to adhere to the Belgian corona measures. Stay at home if you are sick, disinfect or wash your hands regularly, keep a distance of 1.5 meters … A mask that covers both your nose and face is mandatory in the toilets, at the take-away restaurant and in busy places. That mask should always cover both your nose and mouth. All indoor areas such as our indoor playground, tropical hall (Tropenhal), reptile house (Reptielenhuis) and the museums are temporarily closed. The toilets, the take-away restaurant and the outdoor playground remain open. Reservations are necessary. We thank everyone for your commitment and endurance.
Is it necessary to print my e-ticket?
If the barcode of the ticket is clearly visible on your smartphone or tablet, we can scan it.
From when until when is my ticket valid?
The validity of your entrance ticket is stated on the entrance ticket itself.
Are wheelchairs, buggies or carts available?
Wheelchairs
Pakawi Park no longer has wheelchairs available to borrow or rent.
Buggies and wagon carts
Pakawi Park does not have buggies to borrow or rent.
You can rent a wagon at the ticket office for € 4.
How much does it cost to park my car?
Both Parking Lot 1 and Parking Lot 2 are free . You do not have to pay to park your car.
We advise wheelchair users to park in Parking Lot 2 (no gravel).
Are there separate parking spaces for people with disabilities?
If you present a parking card for people with a disability, you can park in a number of reserved parking spaces at the front of Parking Lot 2.
Can I pay for my tickets with consumption vouchers or culture vouchers?
You certainly can! If you book online, you should choose a ‘discount ticket’ of 0 euros. This way, you have made a reservation without having to pay online. You can then pay at the box office. Make sure to bring your reservation.
Is the park wheelchair friendly?
The park is largely wheelchair accessible.
In some places, visitors may walk up a few stairs to see the animals from above. However, all animals can be seen from the trail as well.
Can I heat up baby food somewhere?
Yes, you can heat up baby food in a microwave at the self-service restaurant. Just ask an employee.
Are the toilets free?
Yes, a visit to the toilet is free.
Is there WiFi in the park?
Free WiFi is available in the self-service cafeteria. We are gradually expanding our network to eventually provide the entire park with WiFi.
What about photography and video recordings?
Pakawi Park is a coveted zoo for both hobbyist and professional photographers. The majority of our enclosures are ideal for making beautiful photographs.
You can freely take pictures or make videos to create lovely keepsakes of your visit. If the results are used professionally, we ask you to contact us.
Please keep in mind that in some buildings you are not allowed to use your flash. We wouldn’t want visitors to disturb the animals.
We often get asked whether visitors can take pictures with one of our animals.
For safety and welfare considerations for both humans and animals, we cannot do this.
Can I feed the animals?
Our animals are fed a balanced diet to ensure optimal health. That is why we are very strict and ask you to never feed the animals.
Suppose that every visitor tosses something to our animals, then all these small snacks quickly become a mountain of extras that can have serious consequences for their health. Even a small piece of fruit can cause problems for certain animal species because their digestion is not adapted to this.
Any deviation in what kind of or amount of food they get, can endanger the health of our animals.
If you have booked a tour in group, our guide will take you on an exciting trip through the park. The tour guides do have a bag of food for certain monkey species, for example, that is tailored to their daily diet. In the summer, you can also attend the feeding talks that are held at specific hours in the park.
Are the animals outside in very cold weather?
In very cold weather, our animals can choose whether they stay in their enclosure or go outside. You can also admire the animals indoors at various places, for example in the reptile corridor (Reptielengang) or the tropical hall (Tropenhal). Many enclosures also have windows to the indoor enclosures.
In short, a winter walk in Pakawi Park is not only very cosy, but you will certainly also be able to see a lot of animals.
Can I still change the date on my ticket?
You can move the date on your tickets once. To do so, call +3214 30 98 82 during office hours (Monday to Friday, 10 AM to 6 PM). Before you call, please decide on the date to which you would like us to move your ticket.